• Full Time
  • Dublin City Centre
  • Reference: KW111
  • Category: Banking & Finance
  • Salary: 25000 - 40000

MI Analyst 

I am currently seeking a MI analyst to join a major financial services provider located in Dublin City Centre 


  • Compile and Analyse Management Information covering SLA Performance, eg work manager performance, Transaction Volumes, Telephony Data and Actual vs Forecasted Performance. 
  • Deliver MI Reports and Service Delivery Reports to the management team and clients as per agreed schedules
  • Support management by providing ad-hoc MI reports when required.
  • Maintenance and ongoing development and improvement of Management Information reports and tools. 
  • Use planning tools to assist the management team on making decisions on resource allocation. 
  • Identify, support and deliver process improvements using technical skills.

Knowledge / Skills / Qualifications required

  • Strong analytical attitude to working with numbers
  • Demonstrate a high level of attention to detail and accuracy
  • Excellent written communication and presentation skills
  • Demonstrate the capacity to work on their own with self discipline/motivation to plan own workload, with an ability to adjust to plans & priorities as required
  • Proven ability of delivering to agreed timescales
  • Ability to work well under pressure
  • Advanced/Expert level Microsoft Excel is a requirement
  • Intermediate/Advanced level Microsoft Access is a requirement
  • Intermediate/Advanced level SQL and VBA
  • 6 months experience in a life insurance/service environment with a working knowledge of work management systems and Service Levels would be an advantage.
  • Candidate must be flexible to work overtime as required.

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